Terms of Service

1. Agreement to Terms

By accessing or using the PostUp Sign Installations platform (“PostUp,” “we,” “us,” or “our”), including our website at postup.breakglass.tech and related mobile applications (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use the Service.

PostUp Sign Installations is operated from Dunnellon, Florida. These Terms constitute a legally binding agreement between you and PostUp Sign Installations.

2. Service Description

PostUp provides professional real estate sign installation services in Central Florida, including Marion, Citrus, and Levy counties. Our services include:

• Sign post construction and installation
• HOA, POA, and county compliance verification
• GPS-verified photo proof of installation
• Real-time installation tracking
• Sign removal and swap services
• QR code generation with scan analytics
• Automated invoicing and tax export
• Brokerage team management dashboards

You are responsible for supplying your own sign panel. PostUp supplies and builds the sign post (wood, metal, or vinyl) unless you choose to provide your own. Agent-supplied posts are accepted but are not covered under our quality or liability guarantee.

3. User Accounts

To use our Service, you must create an account by providing a valid email address. We use a magic-link authentication system — no password is required. You are responsible for:

• Maintaining the security of your email account
• All activity that occurs under your account
• Providing accurate and up-to-date information, including your name, contact information, and property addresses
• Notifying us immediately if you suspect unauthorized access to your account

We reserve the right to suspend or terminate accounts that violate these Terms, provide false information, or engage in abusive behavior.

4. Payment Terms

PostUp offers the following pricing plans:

• Basic: $45 per installation (standard post and install, photo proof, GPS verification, invoice included)
• Premium: $65 per installation (includes compliance guarantee, QR code, real-time tracking)
• Pro Subscription: $149 per month (includes 3 installations, additional installs at $45 each, free removal and swaps, priority scheduling)
• Brokerage: Custom pricing for teams and offices

All payments are processed securely through Stripe. By providing payment information, you authorize us to charge the applicable fees to your chosen payment method. Prices are in US dollars and do not include applicable sales tax, which will be added where required by law.

For Pro Subscription plans, billing occurs on a recurring monthly basis. Your subscription will automatically renew at the end of each billing period unless cancelled before the renewal date.

5. Cancellation and Refund Policy

Per-install orders: You may cancel an installation request at no charge if the cancellation is made at least 24 hours before the scheduled installation date. Cancellations made within 24 hours of the scheduled date may be subject to a cancellation fee of up to 50% of the install price. Once an installation has been completed, no refund will be issued.

Pro Subscriptions: You may cancel your Pro Subscription at any time through your account dashboard or the Stripe billing portal. Cancellation takes effect at the end of your current billing period. No partial-month refunds will be issued. Unused installations within a billing period do not carry over to future months.

Service issues: If you believe an installation was not completed to the agreed-upon standard (e.g., incorrect placement, missing photo proof, compliance violation), please contact us within 7 days at legal@postupsigns.com. We will review the matter and, at our discretion, offer a re-installation or a credit toward a future service.

6. Scheduling and Service Area

PostUp operates within a service area centered on Dunnellon, FL, covering Marion, Citrus, and Levy counties. We aim to complete installations within the timeframe selected during scheduling, but actual installation times may vary due to weather, access issues, or other circumstances beyond our control.

We reserve the right to reschedule an installation if conditions are unsafe or impractical (e.g., severe weather, restricted property access, or HOA-imposed installation restrictions). You will be notified promptly of any rescheduling.

7. Your Responsibilities

When using the Service, you agree to:

• Provide accurate property addresses and any relevant access instructions (gate codes, restrictions, etc.)
• Ensure you have the legal right or authorization to install a sign at the specified property
• Supply your own sign panel in good condition and appropriate dimensions
• Inform us of any known HOA, POA, or county restrictions that may affect installation
• Not use the Service for any illegal, fraudulent, or unauthorized purpose

8. Intellectual Property

All content, features, and functionality of the PostUp platform — including the website, mobile applications, logos, trademarks, text, graphics, and software — are owned by PostUp Sign Installations and are protected by copyright, trademark, and other intellectual property laws.

You retain ownership of any content you upload to the platform, including property information and sign panel images. By uploading content, you grant PostUp a limited, non-exclusive license to use that content solely for the purpose of providing the Service (e.g., displaying photos in your dashboard, generating invoices).

GPS-tagged installation photos taken by our installers are owned by PostUp but are licensed to you for your use in connection with your real estate listings.

9. Limitation of Liability

To the maximum extent permitted by applicable law, PostUp Sign Installations shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service
• Damage to agent-supplied sign panels or posts during installation, removal, or while installed
• Damage to agent-supplied posts (posts not built by PostUp are accepted but carry no liability guarantee)
• Losses resulting from weather, vandalism, theft, or other events beyond our control
• HOA, POA, or county violations that arise from information you failed to provide or inaccurate information you supplied
• Service interruptions, data loss, or technical issues with the platform

Our total liability for any claim arising from the Service shall not exceed the amount you paid to PostUp in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless PostUp Sign Installations, its owners, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including property rights, HOA rules, or local regulations
• Inaccurate information you provided regarding property access, restrictions, or sign placement

11. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied. PostUp does not warrant that the Service will be uninterrupted, error-free, or completely secure. While we perform compliance checks as part of our Premium and Pro services, we do not guarantee that installations will satisfy every HOA, POA, or local ordinance requirement. We will work with you in good faith to resolve any compliance issues that arise.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any legal proceedings arising from these Terms or your use of the Service shall be brought exclusively in the state or federal courts located in Marion County, Florida.

13. Dispute Resolution

Before initiating any formal legal action, you agree to first attempt to resolve any dispute with PostUp through informal negotiation. Contact us at legal@postupsigns.com with a written description of your concern. We will respond within 14 business days and work in good faith to reach a resolution.

If the dispute is not resolved within 30 days of your initial contact, either party may pursue resolution through binding arbitration administered under the rules of the American Arbitration Association, with proceedings held in Marion County, Florida. Each party shall bear its own costs and attorney's fees unless the arbitrator determines otherwise.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, legal requirements, or business practices. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or through a notice on our platform.

Your continued use of the Service after any changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service.

15. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service ceases immediately. Sections of these Terms that by their nature should survive termination (including limitation of liability, indemnification, and governing law) shall survive.

You may close your account at any time by contacting us at legal@postupsigns.com. If you have an active Pro Subscription, please cancel your subscription through the billing portal before requesting account closure.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: legal@postupsigns.com
• Website: postup.breakglass.tech/contact
• Location: Dunnellon, FL 34432